'Great company, sent someone out to us within a few hours. Gentleman that arrived was friendly and polite, located and fixed the problem in no time with no damage to the bathroom. Especially as the first plumber we called wanted to demolish the bathroom to fix it! Will definitely be using Rightio again if we get any problems'
What our customers are saying on Trustpilot
Your peace of mind and complete satisfaction are at the heart of everything we do. We pride ourselves on our attentiveness and professionalism, yet we strive for excellence and your valued comments help us to continually improve our service. Here are some of the comments our customers have previously written on the Trustpilot review platform.
'I found it easy to arrange a visit from the plumber, and he was easy to talk to and very understanding.'
'Excellent service. Plumber was on site within a few hours of my initial call and sink/drain expertly unblocked. What more do you need from this service?'
'The plumber sent by Rightio was prompt (water was gushing out of the cistern), courteous and helpful and had the problem sorted out very quickly. He also spotted a second problem (& he was absolutely right) and corrected that too. I am very impressed with the organisation and the plumber they sent.'
'I phoned Rightio regarding a leaky Kitchen Tap and I was impressed with the friendly and helpful Customer Service I received on the phone. I booked a plumber who came and replaced my Kitchen Tap within 30-40 minutes. I cannot fault the service provided :)'
'They explained everything. Came within the time frame they said and the plumber that came was friendly and efficient. Got the job done in half and hour.'
'Quick service, two hours from phone call. Good customer service, clear charges. Engineer thorough and traced the leak fairly quickly and then spotted another one that would have given us trouble. Everyone really helpful.'
'we contacted Rightio because we had a gas problem.They arrived within the time given did a very satisfactory job. and left the premises clean and tidy. I will have no problem contacting them again if i have any problem in the future. Keith Bailey Mr.'
'Thankyou sooo much, the tap was leaking which left the water to come through the kitchen ceiling through the lights, I was really worried as I have 2 little boys in the house with me and all I could see was water dripping, i immediately went online and found Rightio and phoned, within 2 hours a Engineer named Adam came, very polite and sorted the leak problem out, no mess left behind Thankyou 😊'
'Excellent service. Within two hours or so of making the first phone call the job was done. By the time I had made him a cup of tea the toilet was unblocked and it took him longer to drink the tea. Would highly recommend this company.'
'Our boiler was not working I phoned for help and they were very responsive the broken boiler was condemned rightio helped us through the whole process of replacing Our old boiler everyone was very nice from the customer service on the phone to the fitter the best thing I really appreciate is ....when I had a question they all new what each other was doing and had done so no problems with getting my answers...... fabulous.I got a answer to a question the next day on a email too . thank. You we have a really Good working boiler with lovely hot water !!!'
'A very quick response and the job was done quickly and efficiently by the plumber.'
'Even though it was a Bank Holiday they kept me informed of my pending visit and turned up within that time. The plumber also sorted out the problem and explained why it keeps happening!'
'I found the engineer (Rhys) to be exceptionally polite and patient and the standard of his work was excellent. I would thoroughly recommend him. Also found Jarrad, who came to help for one day, to be particularly amenable and knowledgeable. Overall an excellent service from the boys.'
'Fast and honest service with no hidden fees. Tradesman was super fast and didn't string the job out to increase the costs. From phone call to completion was within the hour.'
'TElephoned this company 9.00am and job was done before 1.00pm the same day. I was kept informed of the process and contacted 30 mins before the plumber was due to arrive. HE explained fully what the problem was and the cost. Overall I was very impressed as I must admit I usually like to deal with private individuals who are plumbers and not an organisation but I felt reassured and will not be so judgemental in the future.'
'the guy who fitted my cooker was a no nonsense professional who did a great job , thank you'
'Syphon failed on toilet cistern. Rang Rightio at 9.00 a.m. and new syphon fitted by 10.45 a.m., same day.'
'I found all the staff I spoke to helpful and good at explaining exactly what would happen i.e. what your service offered, cost, when the plumber could call etc. The plumber too was very efficient and helpful, explaining exactly what the problem was etc.'
'I had a problem with the water circulator on a system which was quite old. A very competent engineer (Peter), arrived on time and diagnosed the problem, sorting it out within the hour. During the time he spent fixing the problem he explained what he was doing and how the problem might have occurred. If the service that I received is typical of what RIGHTIO offers to it's customers, I would not hesitate in recommending them to friends etc.'
'Keith, who mended my shower, was polite, efficient and capable. The job was done within the hour and he left the area clean and tidy. I was very impressed. The shower is now in full working order.'
'Rang at 9 am for plumber. Job completed within 4 hours.Cant as for better than that.Excellent will not hesitate to use again if needed..Thankyou.'
'Emergency plumber needed stressful time but Rightio were excellent kept me updated me on when the plumber would arrive and he was spot on time and attended to the situation immediately would highly recommend'
'Excellent service very professional .cleaned up after fitting new boiler .very happy'
'Good from start to finish, and with easy and continuous contact from office throughout while sorting leak and other issues. Well done!'
'Had a small leak Righto were there within 2 hours to fix it.'
'Made a call for an install when we moved house. The engineer was with us in a couple of hours. Really good service. Well done!'
'The technician who installed my cooker was very professional and solved my problem.'
'plumber arrived couple hours after i phoned--job done --no probs--wouldn't hesitant to use again.'
'Absolute peace of mind, superb team that came out. Courteous, and so thoughtful. Finally I have found an arrangement with a team that can help with those unplanned issues!'
'Everything about the work done by this company was excellent. Fraser, the gas fitter who did the repair, was brilliant. The work was done really promptly, the same day that I called, and Fraser arrived punctually. No waiting around for hours for someone not to bother turning up. He did the job within the hour and was polite and explained everything to us. We are delighted with the company and would recommend to anyone.'
'Engineer arrived within two hours & sorted the problem out within 15 minutes. He rang his HQ & insisted because of mum's age that they discount the bill (which was of great help). Our central heating is working perfectly again. Many thanks Mike Sheppard'
'Excellent service from the person who first took our call to the plumber who came and carried out the work and we would recommend this company to anyone. We have had very bad experience in the past and this was a pleasure to have it completed in a very short space of time.'
'The Manager (Steve) was very good and got me an engineer for the same day when I rang. Nick the engineer was superb and did the job exactly as I wanted. I will not hesitate to use them again.'